At Coral Collectionz, we take pride in offering authentic, high-quality fragrances. Your satisfaction and trust are our top priorities. Please read our return and refund policy carefully:

1. Authenticity Guarantee

All our designer perfumes (boxed and unboxed), Arabian fragrances, and perfume oils are 100% authentic. In the rare event that you believe a product is faulty, we offer an exchange or refund — no questions asked.
Terms:

• Report must be made within 24 hours of receiving your order.
• The product must be unused and in original condition.

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2. Returns for Damaged or Wrong Items

If you receive a damaged product or the wrong item, we will offer an exchange or refund.

To process your return:

• Notify us within 24 hours of delivery with photo or video proof.
• Product must remain unused and returned in its original packaging.

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3. No Returns for Buyer’s Remorse

Due to the nature of perfumes (a personal care product), we do not accept returns based on personal scent preference, change of mind, or if the product has been opened or used.

4. Refund Timeline

• Once your return is approved and the item is received, refunds are processed within 1 – 3 working days.
• Refunds will be made to the original payment method or bank transfer.

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5. Contact & Questions

If you have any concerns or questions, kindly reach out via WhatsApp, or email our support team. We’re always here to help.